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How It Works

Online package tracking

We provide customer with the package number, which customer can use to track the delivery details online on the “The Courier Guy” website. You can monitor the route of your shipment at any time via

Delivery time

Delivery will be made by The Courier Guy to your home address usually within 5-7 business days after receipt of payment, provided the goods are available and not bulky goods. Please ask for delivery time for folding kayaks, replacement hull and frame spare parts.

Orders will be delivered after Klepper receives customer payment in full amount.

Customer is welcome to pick up the ordered goods from Klepper factory in Brakpan or Century City, South Africa free of shipping costs.
We do not deliver to DHL Package stations.

Shipping cost

The corresponding shipping costs are indicated in the order form and are to be borne by the customer unless the customer exercises his right of withdrawal.

Within SA, we offer free shipping on orders over R 5 000.

National shipping South Africa

  • Order value: R 0 – R 4 999 will be priced on item weight.

International shipping

Delivery times, costs and duties are dependent on your shipping location and therefore cannot all be displayed on our web shop. Please contact us via the contact form (see footer) for all shipping inquiries.

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The Small Print

Right of cancellation

You have the right to cancel this contract within ten days without giving any reason.

The revocation period is ten days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Klepper SA, 235 5th Rd, Brakpan, South Africa, Tel.: +27 81 422 9489, E-Mail:

by means of a clear declaration (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. You can fill out and submit a model cancellation form or another clear declaration electronically on our website. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g., by e-mail). To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the favourable standard delivery offered by us), without undue delay and no later than within ten days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay, and in any case no later than within ten days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of ten days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

If you want to revoke the contract, please send us an email declaring your cancellation.


Trust Us with Your Information

We, KLEPPER Lifestyle GmbH, Am Kaiserkai 10, 20457 Hamburg, Germany, are the main website operator (along with Klepper SA) and the part controller (along with Klepper SA) responsible for processing personal data of website users. Our contact information is available in the imprint of the website and contact persons available to answer questions related to the processing of personal data are listed directly in this Privacy Statement. We take the protection of your privacy and your private data very seriously. We collect, store, and use your personal data only in accordance with the content of this Data Privacy Declaration as well as applicable data protection law regulations, in particular the European and South African General Data Protection Regulation (GDPR) and national data protection provisions. The purpose of this Data Privacy Declaration is to inform you of the scope of personal data that is processed in conjunction with your use of the website, as well as the purposes of that processing.

You can generally use our website without disclosing your identity and without providing any personal data. In this case, we will only collect general information regarding your visit to our website. However, personal data will be collected from you in order to carry out some of the services we offer. We will then generally only process this data for the purpose of using this website, in particular to provide you with the desired information. When personal data is collected, only data that is absolutely necessary must be provided. You may have the opportunity to provide further information, but this will then be done on a voluntary basis. In each case, we will indicate whether the fields are mandatory or voluntary information. We will then provide further information on the concrete details in the relevant section of this Data Privacy Declaration. No automated decision-making is carried out based on your personal data in conjunction with the use of our website.

Klepper SA use as website builder/provider and follow the rules and regulations of Privacy and Personal Data processing set by For further information on the Privacy and Personal Data Processing Policies set by, kindly see

*Definition of personal data: Personal data is information about an identifiable or identified natural person. This includes all information related to your identity, such as your name, your e-mail address, or your mailing address.

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